Browse all of our latest news and useful resources below.
News and resources
News and resources
Browse all of our latest news and useful resources below or filter by area of application.
FREQUENTLY ASKED QUESTIONS
Corrections, Mental Health Security and High Security
How do your products detect cell phones? Do they need to be powered on or in use?
Cell phones contain essential components that our technology readily detects. Ferromagnetic Detection (FMDS) technology works on the principle of ferrous metal causing a disturbance in the earth’s natural magnetic field. The technology alerts in recognition to that disturbance taking place within a vicinity of the sensor unit.
Can you detect other objects other than cell phones?
Yes, our products detect other items that you may consider to be restricted, such as knives, tattoo needles, lighters, guns, flash drives, fitness trackers, and much more. The important variable is that the item contains a ferrous metal.
Can innocent items be distinguished from contraband items?
Like all detection devices, our products cannot distinguish contraband from innocent items. However, our poroducts will not false alarm like conventional metal detectors on common innocent objects such as non-ferrous coins and aluminum cans.
At what distance will your products detect an item?
The recommended distance for most items is within three feet (1 m) of the sensor unit.
How fast should a subject walk past the sensor unit?
Normal walking pace should be enforced.
Can your products detect cell phones, or other items, within the human body?
Yes, the human body cannot mask the presence of ferrous metal. This includes cell phone contraband and other metal contraband. In fact no material encasing a cell phone or metal object can mask the detection capability of the sensors.
Can your products be used outdoors?
Yes, they are designed to be used indoors and outdoors. They are ruggedized, and are rated for +14°F to +122°F (-10°C to +50°C).
Can you “wave” or move the unit past the person/items you want to detect?
No, the units must be kept stationary during use. Different to a hand wand metal detector, our products work by objects in motion moving past the sensor unit as opposed to the sensor unit moving past the object.
How many of your units do we need?
The number of units to be deployed within a facility is based on several factors including the number of subjects and classification of the facility, the number of entrances, and number of subjects processed into or out of the facility on a monthly basis. To speak with someone that can help assess your need, please contact us today.
If your products operate based on detection of metal, can they be located near metal objects (steel stud walls, metal doors, etc.)?
Our products can be surrounded by metal objects without risk of false alarming, provided that those metal objects are stationary. For example, as long as a metal door is not moving itself during screening, it will not impact the use of our products.
Do your products emit fields or radiation that would be harmful to operators and subjects?
No. Our products are entirely passive, so there are no health and safety concerns. They are perfectly safe for individuals with surgical implants, pacemakers or who are pregnant.
Are there different ways to mount your products?
Yes. There are two options: a base or a wall mount kit. The base provides stability and allows for versatility in moving the unit to a variety of screening locations. The wall mount kit, while still versatile to allow mobility, allows for securely mounting in a semi-permanent manner to a wall.
How long can your products be operated on battery?
Up to 16 hours, with a recharge time of 4 hours.
What kind of battery do you use?
All products feature a sealed lead acid battery, which do not suffer from memory effect.
What is your warranty and do you provide aftermarket support for service and maintenance?
We provide a warranty of 3 years for Cellsense Plus, Proscreen 200, and Proscreen 500. Cellsense carries a warranty of 2 years. While under warranty, we provide service and support any issues covered under the terms of warranty. In addition, we offer extended warranty protection.
How long does the product take to setup and calibrate?
There is no calibration with any of our products. The setup takes 10 seconds total and is immediately operational.
Need more help? Contact us via the details below or access customer training resources by logging in